Returns & Refunds
We want every bottle of Fouji Pure to reach you in excellent condition. If you receive a damaged, leaking, incorrect or faulty product, we will resolve it fairly and promptly.
When your parcel arrives
Please check that the box is intact and the cap seal is unbroken before you pay the rider. We recommend recording a short video while opening the parcel. It makes any claim quick and simple.
Damaged, leaking or incorrect items
If your order arrives damaged, leaking or different from what you ordered, contact us within 48 hours of delivery. Send your order number with a clear photo or short video of the product on WhatsApp at 0346 7687576.
Once the issue is verified, you can choose a replacement or a full refund. If a return is needed, we arrange and pay for the courier.
Quality concerns
If you have a genuine concern about the quality of Fouji Pure, contact us within 7 days of delivery. We may ask for the bottle, the remaining product, the packaging or the batch number, or ask you to return the product for inspection or testing at our cost.
If a product fault is confirmed, you can choose a replacement or a full refund. An opened bottle is accepted when the complaint concerns a genuine quality or manufacturing issue.
Returns we cannot accept
- An opened or used bottle returned only because you changed your mind
- Products damaged after delivery through misuse, improper storage or handling
We may be unable to process a claim if the order cannot be identified from the order number, phone number or delivery details.
Cancelling an order
You can cancel free of charge at any time before your order is dispatched. Use the “Cancel this order” button on your order confirmation page, reply to our WhatsApp message, or call us.
Refunds
Approved refunds include the product price and any delivery charge you paid. They are sent within 7 working days of approval by bank transfer, JazzCash or Easypaisa. The time for funds to appear depends on your bank or payment provider.
To send a refund we only need your account title and account or mobile wallet number. We will never ask for your PIN, OTP or password.
Cash on delivery orders
Refusing a confirmed cash-on-delivery order without a reasonable cause means delivery costs are paid in both directions. Customers who repeatedly refuse confirmed orders may be asked to pay in advance for future orders.
Your legal rights
This policy does not limit any rights you have under the Punjab Consumer Protection Act 2005 or any other applicable consumer protection law.
Changes to this policy
We may update this policy from time to time. The version in effect when you placed your order applies to that order.
Last updated: 24 September 2026
Contact us
Fouji Traders
7-KM Samundri Road, near Allied City & Market, Ring Road, Faisalabad 38000, Punjab, Pakistan
Call / WhatsApp: 0346 7687576
Hours: Saturday to Thursday, 10:00 am to 8:00 pm. Friday closed.